Terms of Use

1. General

These terms apply to cerahex.com and the client portal at portal.cerahex.com, run by CeraHex (Osek Patur, VAT-exempt, ID 307928143) ("we"). By using the site, sending a form or signing in to the portal, you agree to these terms and to the Privacy Policy.

If the Hebrew and English versions differ, the Hebrew version applies.

2. Information on the site

Information on the site about products, features and prices is general and may change. We are VAT-exempt (Osek Patur) and charge no VAT, so the prices on the site are what you pay. What binds the service itself, such as scope, price and payments, is the quote or agreement we both approved, and it comes before the site.

3. Acceptable use

You may use the site and the portal only lawfully and under these terms. You may not:

• Try to break in, bypass security, probe for weaknesses or overload the systems.
• Scrape the site automatically, send spam or pretend to be someone else.
• Upload offensive or unlawful content, or files with malicious code.
• Give false details, or someone else's details without their permission.

4. Client portal accounts

Your account is personal. Keep your password and the phone that gets the sign-in code safe, and don't share them. Actions taken in your account count as yours. If you suspect unauthorized use, write to [email protected] right away. We may suspend an account when we suspect abuse or a security risk.

5. Quotes, approvals and payments

Approving a quote in the portal is a request from you. It binds us only once we confirm it. Nothing starts and nothing is charged before our confirmation. Payment, renewal and cancellation follow the quote or agreement and the Subscription Terms (cerahex.com/en/subscription).

6. Intellectual property

The site, the portal, the software, design, texts, logo and the CeraHex name belong to us or to those who allowed us to use them. Don't copy, reproduce, distribute or change them without written permission.

7. What you send us

When you send us a request, file or content, you confirm you're allowed to send it and let us use it to handle the request and provide the service. How we protect it is explained in the Privacy Policy.

8. Third-party services and links

The site may link to other sites and services, such as WhatsApp or payment systems. We don't control them, and their own terms apply.

9. Availability

We work to keep the site and the portal running, but there may be maintenance breaks, faults or delays. The site is provided "as is", without a promise that it fits every need. Availability and support commitments to clients, if any, are in the agreement.

10. Limitation of liability

As far as the law allows, we are not liable for indirect or consequential damage, such as lost profits, data or goodwill, from using the site or the portal. Our total liability to a client will not exceed what was paid to us for the relevant service in the 12 months before the event. This does not limit liability that cannot be limited by law.

11. Changes

If we change these terms, we update the date above. For a material change we post a notice on the site, and clients also get a message in the portal or by email. For a change that is worse for an existing client we give at least 30 days' notice, and a client who doesn't agree can cancel before it takes effect, with no cancellation fee.

12. Law and courts

Israeli law applies. The competent courts in Tel Aviv-Yafo have jurisdiction. A consumer may also sue in the court where they live or in the small claims court.

13. Contact

Questions about these terms: [email protected].