Subscription Terms

1. What these terms cover

These terms apply to every paid subscription to a service of CeraHex (Osek Patur, VAT-exempt, ID 307928143) ("we"), such as CeraFit, a website or a business system. They come in addition to the Terms of Use and the Privacy Policy. If the quote or agreement we both approved says otherwise, the quote or agreement applies.

2. Start and trial

The subscription starts when we confirm the quote, or at the end of the trial if there was one. The trial's length and what it includes are in the quote or on the product's sign-up page. After the trial, the subscription continues only if you chose to continue.

3. Price and payment

The price, billing frequency and setup fee (if any) are in the quote. We are VAT-exempt (Osek Patur) and charge no VAT, so the prices on the site are what you pay. Unless agreed otherwise, the monthly payment is in advance for each month of the subscription. An invoice or receipt is sent for every payment and is shown in the client portal.

4. Price updates

The price stays fixed for the first 12 months of the subscription. After that, any price change is announced by email at least 30 days ahead. If it doesn't suit you, you can cancel before the new price applies, at no extra cost.

5. Late payment

If a payment fails, we send a reminder. If it isn't settled within 14 days of the due date, we may pause the service until it is. While paused, your data is kept and not deleted, and the service resumes right after payment.

6. Cancelling by you

You can cancel at any time, by email to [email protected] or with a request in the client portal. Cancelling takes effect at the end of the paid month, and the service keeps working until then. There is no refund for part of a month.

If you are a consumer, the rights in the next section also apply to you, and they come before this section.

7. Cancelling as a consumer under the Consumer Protection Law

This section applies if you are a "consumer" under Israel's Consumer Protection Law, 1981, meaning you buy the service mainly for personal, home or family use and not for a business. It comes before any other section of these terms, the quote or the agreement.

• Cancelling within 14 days (a remote sale): you can cancel from the day of the deal until 14 days after the day of the deal or the day you got the document with the deal's details, whichever is later.
• Senior citizens (65 and over), people with a disability and new immigrants (up to 5 years from getting the status) can cancel within 4 months, if the deal included a conversation between us, including by phone or video. We will ask for a certificate that shows this.
• Cancellation fee: at most 5% of the price or NIS 100, whichever is lower. If you cancel because of a defect, a mismatch with what was shown or agreed, or a late delivery, there is no cancellation fee at all.
• Refund: within 14 days of getting your cancellation notice we refund what you paid, minus the cancellation fee (where it may be charged) and the price of the service already given, and cancel any further charges.

Ongoing subscription: a subscription that renews by itself is an ongoing transaction. You can cancel it at any time, also after the 14 days. Cancelling takes effect within 3 business days of our getting your notice (or on a later date you choose), and you pay only for the service until then. There is no cancellation fee on an ongoing subscription, and we send you a written confirmation of the cancellation.

How to cancel: by email to [email protected], by phone on 055-988-1289, with a request in the client portal, or in any way the deal was made. No reason is needed.

8. Setup fee

A setup fee pays for work done for you, such as settings, importing data and design. Once that work has started, it is not refunded, even if the subscription is cancelled, except as the consumer cancellation rights in the previous section require.

9. Your own server, domain or card company

You can choose to host the service on a server or with a hosting company of your own, to buy a domain yourselves, or to use a card company of your own. In those cases:

• The account with that company is yours and in your name. You pay it directly, and its terms apply between you and it.
• You are responsible for giving us correct access in time. Until then the service runs on our servers or at the free address. A delay because access is missing doesn't postpone the start of the subscription or its payment.
• We are not responsible for faults, availability, security, backups or data loss on a server, domain or card company we don't manage. Our backups, monitoring and availability commitment apply only to our hosting.
• Access details you give us are used only to set up and maintain the service, are kept encrypted, and are deleted once no longer needed. We recommend changing the password after setup, and you can revoke our access at any time.
• A fee for installing or connecting is a fee for work, and the setup fee rules in the previous section apply to it. Extra work caused by a change at that company (moving servers, new keys) is priced separately.
• A domain in your name is renewed by you. A domain we bought for you is renewed by us while the subscription is active, and after cancelling we transfer it to you on request.

10. Pausing or ending by us

We may pause or end a subscription for abuse, a breach of the terms, a security risk, or a debt still unpaid after a pause. If we decide to stop a service for any other reason, we give at least 30 days' notice and refund the unused part paid in advance.

11. Your data after cancelling

After the subscription ends, you have 30 days to ask for a copy of your data (in a file you can open in Excel, or another common format). After 30 days the data is deleted, except what the law requires us to keep, such as invoices.

12. Availability and maintenance

We work to keep the service running at all times. Planned maintenance is done in quiet hours where possible, and long work is announced ahead. A specific availability commitment, if any, is in the agreement.

13. Force majeure

Neither side is liable for a delay or fault caused by an event outside its control, such as war, hostilities, a state of emergency, natural disaster, epidemic, a wide power or internet outage, or a failure at an infrastructure provider. During such an event we do everything we can to restore the service.

If the service is down for more than 7 days in a row because of such an event, those days are not charged. They are credited on the next bill or refunded.

14. Liability

The limitation of liability in the Terms of Use also applies to subscriptions: our total liability will not exceed what was paid to us for the service in the 12 months before the event, and there is no liability for indirect damage, as far as the law allows.

15. Changes

We announce a change to these terms at least 30 days ahead by email or in the portal. A change will not alter a price that is still fixed under the price-updates section. If a change doesn't suit you, you can cancel before it applies.

16. Law and courts

Israeli law applies. The competent courts in Tel Aviv-Yafo have jurisdiction. A consumer may also sue in the court where they live or in the small claims court.

17. Contact

Questions about your subscription, cancelling or a copy of your data: [email protected].